Vibely

Vibely — Support

Questions, problems, safety concerns, or data requests — email spacevibely@gmail.com. We aim to reply within 2 business days, and to acknowledge a formal grievance within 24 hours — see Grievances below.

Reporting someone or something

Every event, message, and user in Vibely can be reported from inside the app. Open the item, choose Report, and pick a reason. You can block the user at the same time from the same screen.

We review every report and act on objectionable content within 24 hours, removing content and removing the user where warranted. Every decision is made by a person, not an algorithm. See the Terms of Service §4.

If you believe someone is in immediate danger, contact your local emergency services first.

Child safety. Reports involving a minor, or child sexual abuse or exploitation, are prioritised above every other category. See our Child Safety Standards for what is prohibited, how we act, and who we report to.

Safety when meeting people

Vibely helps you find events; it does not organise, vet, or supervise them, and we do not verify the identity of any user. When you attend an event you are meeting people you may not know.

Common questions

I can’t sign in. Vibely uses Google and Apple sign-in only — there is no password to reset. If sign-in fails, check you are online, then try the other provider. Still stuck? Email us with the address you signed up with.

I’m not getting notifications. Check notifications are allowed for Vibely in your device settings. Notifications cover event updates, chat messages, and friend requests.

The map is blank or won’t centre on me. Vibely needs location permission to show events near you. It is only read while the app is open — never in the background. You can still browse by panning and searching manually if you prefer to leave it off.

How do I delete my account? Profile → Delete account. It is permanent, not a deactivation. Full details, including how to request deletion if you have already uninstalled, are on the Delete Your Account page.

Who can see my details? Other users see your name or username and whatever profile details you chose to fill in, plus events you host and messages you send in group chats. Your email address is never shown to other users. See the Privacy Policy.

Do I need to be 18? Yes. Vibely is for users aged 18 and over.

My account was removed. How do I appeal? Email us with “Appeal” in the subject line, from the address you signed up with. A person reviews every appeal. See the Terms of Service §4.

Someone is using my copyrighted work. Email us with “Copyright complaint” in the subject line. The details we need are listed in the Terms of Service §7.

Privacy requests and grievances

Use the same address for anything about your personal data — access, correction, a copy of your data, or a complaint. Put the word Grievance in the subject line if you are raising a formal complaint, so we route it properly.

Grievance Officer

   
Name Aryan Mehta
Designation Grievance Officer, Vibely
Email spacevibely@gmail.com
Address New Delhi, India — full postal address on request

Grievances are acknowledged within 24 hours and resolved within 15 days.

For users in India this is the channel required by Rule 3(2) of the IT Rules 2021 and by §13 of the DPDP Act 2023, and Aryan Mehta is also the person who answers questions about our processing. Tell us what the complaint is about and, if it concerns something posted on Vibely, where to find it.

For users in the EEA, UK, or United States, the regional routes — including how to escalate to your supervisory authority or Attorney General — are in the Privacy Policy §14. The 24-hour acknowledgement applies wherever you are.

Contact

Vibely is operated by Aryan Mehta, an individual based in New Delhi, India.

spacevibely@gmail.com